❓ PH Jili FAQ — Your Questions, Answered

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your PH Jili account. You'll receive a reset link or OTP within a few seconds. Follow the instructions to set a new password. If you don't receive the reset message within 5 minutes, check your spam folder or try the mobile number option instead.

Basic play is available after registration, but PH Jili may require identity verification (KYC) before processing larger withdrawals. You may be asked to submit a valid Philippine government-issued ID — such as a PhilSys card, passport, driver's license, or SSS/GSIS ID. Verification is a standard security measure that protects your account and ensures compliance with Philippine regulations.

No. Each player is allowed only one PH Jili account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you're having trouble accessing your existing account, contact our 24/7 support team for help.

Log in to your PH Jili account and go to the Cashier section. Select GCash as your deposit method. Enter the amount you want to deposit (minimum ₱100), then follow the on-screen instructions to complete the payment through your GCash app. Deposits via GCash are credited to your PH Jili account instantly — no waiting required. Make sure your GCash account is fully verified to avoid any transaction limits.

The minimum deposit on PH Jili is ₱100. This applies to all supported payment channels including GCash, PayMaya, BPI, BDO, and Metrobank. There is no maximum deposit limit for most methods, though your bank or e-wallet provider may impose their own daily transaction caps. If you encounter any issues with a deposit, our support team is available 24/7 to assist.

Bank transfers via BPI, BDO, and Metrobank are typically credited within 15–30 minutes during regular banking hours. Transfers made on weekends or Philippine public holidays may take slightly longer due to interbank processing schedules. GCash and PayMaya deposits are always instant, so if you need funds credited right away, those are the fastest options on PH Jili.

Go to the Cashier section in your PH Jili account and select Withdraw. Choose your preferred payout method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount, and confirm. Most GCash and PayMaya withdrawals are processed within 15 minutes. Make sure the account name on your e-wallet or bank account matches the name registered on your PH Jili account to avoid delays.

Yes. The minimum withdrawal amount on PH Jili is ₱200. This ensures that transaction fees don't eat into small payouts. There is no daily limit on the number of withdrawals you can make, though individual transactions are subject to the limits of your chosen payment channel. For large withdrawals, identity verification may be required before processing.

If your PH Jili withdrawal has been pending for more than 1 hour, first check that your account verification is complete and that the payout details you entered are correct. If everything looks good, contact our 24/7 live chat support with your transaction reference number. Common causes of delays include unverified accounts, mismatched account names, or temporary holds during peak periods like payday weekends.

PH Jili offers a wide range of games across multiple categories. Fishing games include Fishing, Treasure Boat Fishing, and Boom Legend. Arcade shooters include Bird Catcher and Let's Shoot. For jackpot hunters, Monster Triple offers triple-payout bonus rounds. The Live Casino section streams real dealer baccarat, roulette, and blackjack 24/7. Visit the Game page for the full library.

All PH Jili games use certified Random Number Generator (RNG) technology, which ensures every game outcome is completely random and independent of previous results. The RNG systems used are regularly audited to confirm fairness. Live casino games use real physical equipment — cards, roulette wheels — streamed in HD, so you can see every action in real time. PH Jili is committed to transparent, fair gameplay for all Filipino players.

Some PH Jili games offer a demo or practice mode that lets you explore the mechanics without risking real money. This is a great way to get familiar with fishing game controls, understand bonus round triggers, or learn the rules of a new arcade title before committing real pesos. Check the individual game page for demo availability. Live casino games require a real-money account to access.

New PH Jili players are eligible for a welcome bonus on their first deposit. The bonus amount and terms vary depending on the current promotion — check the Promotions section inside your account after registering for the latest offer. Welcome bonuses typically come with wagering requirements, meaning you need to play through the bonus amount a set number of times before withdrawing. Always read the bonus terms carefully before claiming.

Wagering requirements (also called rollover or turnover) specify how many times you need to bet the bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before you can cash out the bonus winnings. Different games may contribute differently toward meeting the requirement — fishing and arcade games typically count 100%, while some live casino games may count less. Check the specific bonus terms in your account for exact details.

Yes! PH Jili rewards you for inviting friends to join the platform. When a friend registers using your referral link and makes their first deposit, you both receive a bonus. The referral bonus is credited automatically to your account once the qualifying conditions are met. You can find your unique referral link inside your PH Jili account dashboard. There's no limit to how many friends you can refer — the more you share, the more you earn.

Visit the App page to download the PH Jili mobile app. Android users can download the free APK file directly — make sure to allow installation from unknown sources in your phone settings before installing. iPhone users can add PH Jili to their home screen as a Progressive Web App (PWA) for a near-native experience. The app works on Android 6.0 and above, and iOS 13.0 and above. It's optimized for Philippine mobile networks including Globe, Smart, and DITO.

If the PH Jili app is slow or not loading, try these steps: (1) Check your internet connection — switch between WiFi and mobile data to see if that helps. (2) Close the app completely and reopen it. (3) Clear the app cache in your phone settings. (4) Make sure you have the latest version of the app installed — visit the App page to download the newest version. If the issue persists, contact our live chat support with your device model and Android/iOS version for further assistance.

PH Jili uses SSL (Secure Socket Layer) encryption on all pages and transactions, meaning your personal information and financial data are protected in transit. Passwords are stored using industry-standard hashing — we never store your password in plain text. Two-factor authentication (2FA) is available and strongly recommended. For more details on how we handle your data, read our Privacy Policy.

PH Jili takes responsible gaming seriously. All players must be 21 years or older to register and play. We offer deposit limits, session time reminders, and self-exclusion tools that allow you to temporarily or permanently restrict your own account if you feel your gaming is becoming a concern. Visit our Responsible Gaming page for full details on available tools and support resources. If you need immediate help, PAGCOR provides responsible gaming support for Philippine players.

If you wish to close your PH Jili account, contact our support team via live chat or email. Before closing, make sure to withdraw any remaining balance. Account closure requests are typically processed within 24–48 hours. If you're closing your account due to concerns about your gaming habits, we encourage you to explore our self-exclusion options first — they allow you to take a break without permanently losing your account history. See our Responsible Gaming page for more information.